Privacy Policy

Last updated: 29 October 2026

This policy explains what personal data we collect when you use infuso.com, why we collect it, who we share it with and what your rights are.

Who we are

Infusostream International Ltd is the controller of your personal data. Our address is Rear of 70 Josephine Ave, London SW2 2LA, United Kingdom. You can contact us about privacy at streamholdingsltd@gmail.com.

What we collect

  • Order details: your name, billing and delivery address, email address, phone number, the products you buy and your order history.
  • Account details: if you create an account, your login details and saved addresses. If you use a wishlist, the products you save.
  • Payment details: card payments are handled by our payment provider. We do not see or store your full card number.
  • Messages: what you send us through the contact form or by email.
  • Newsletter: your email address, if you sign up for news and offers.
  • Usage data: your IP address, browser and device type, pages visited, and cookie and similar identifiers.

How we use it, and our lawful basis

  • To take, deliver and support your orders, including refunds and returns. Lawful basis: performance of a contract.
  • To keep accounting and tax records. Lawful basis: legal obligation.
  • To keep the site secure and prevent fraud. Lawful basis: legitimate interests.
  • To answer your messages. Lawful basis: legitimate interests, or contract if your message is about an order.
  • To send our newsletter. Lawful basis: consent. You can unsubscribe at any time using the link in every email.
  • To measure how the site is used and to show and measure our adverts. Lawful basis: consent, where cookies or similar technologies are used for these purposes.

Who we share it with

We share personal data only with service providers that help us run the shop, and only as far as they need it:

  • Website hosting: IONOS.
  • Shop and payments: WooCommerce and WooPayments (Automattic), with card processing by Stripe.
  • Delivery: the courier that delivers your order receives your name, delivery address and contact details.
  • Email marketing: Klaviyo, for our newsletter.
  • Site statistics and security: Jetpack (Automattic).
  • Advertising and measurement: Google, Pinterest, Reddit and Snapchat. They may use cookies or similar identifiers to measure our adverts and show them to relevant people.
  • Social login: if you choose to sign in with a social account such as Facebook, that provider shares basic profile details with us, such as your name and email address.

We may also share data where the law requires it, for example with HMRC or the police. We do not sell your personal data.

International transfers

Some of these providers process data outside the UK, for example in the United States. Where they do, the transfer is protected by safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or the UK Extension to the EU–US Data Privacy Framework.

Cookies

We use cookies and similar technologies:

  • Essential cookies: needed for the basket, checkout, login and site security.
  • Analytics and advertising cookies: used to understand how the site is used and to measure our adverts.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the shop such as the basket and checkout may not work.

How long we keep it

  • Order and accounting records: for as long as UK tax law requires, generally 6 years after the end of the financial year they relate to.
  • Customer accounts: until you ask us to delete your account. Order records are kept for the period above.
  • Newsletter: until you unsubscribe.
  • Messages: for as long as needed to deal with your enquiry.

Your rights

Under UK data protection law, you have the right to:

  • access your personal data;
  • have it corrected or erased;
  • restrict or object to how we use it;
  • receive a copy of it in a portable format;
  • withdraw consent at any time, where we rely on consent.

To use any of these rights, email streamholdingsltd@gmail.com. We will reply within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Company details

Stream Holdings Limited
Registration no. 81438173
Rm 5065, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong