Terms and conditions

To fully utilize this website, please adhere to the guidelines outlined below. By accessing or making purchases on this site, you agree to comply with our terms and conditions. These terms apply to all transactions conducted through our platform.

Please note that we reserve the right to modify these terms at any time without prior notice. Access to or use of our website is permitted only if you accept these terms of service and all related conditions.

Now, let’s explore the specific terms and conditions for purchasing Infuso™ N₂O chargers and cylinders.

Terms of Use

Account Indemnity

Aspects of Our Business

Pricing Information

Cream Charger Purchase Terms

Health & Safety Warning
Our cream chargers contain nitrous oxide (N₂O), which poses serious risks if misused, including narcosis, asphyxiation, or death from inhalation. These products are strictly for culinary and beverage preparation only.

Legal Compliance

• Sales are regulated under the Psychoactive Substances Act 2016 and the Miuse of Drugs Act 1971.

• You must be 18+ to purchase.

• We reserve the right to refuse sales to anyone suspected of misuse.

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Age Verification Process

To complete your order, provide:
✅ A scanned driver’s license or passport ID page (showing name, photo, and date of birth).
✅ A valid email address.
Additional documentation may be requested.

Order Review

• All orders undergo a 72-hour review by our Customer Service Team.

• You may cancel during this period, but repeated cancellations may bar future purchases.

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Purchase Limits & Misuse Prevention

• Limit: 240 chargers or 3*640g cylinders per address every 90 days. Exceeding this will result in:

  • Order cancellation.

  • Potential ban from future purchases.

• For wholesale/business inquiries, contact us via live email/chat.

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Handling & Legal Obligations

• Compressed gas hazard: Nitrous oxide requires careful storage and transport.

• Always follow the manufacturer’s instructions.

• Violations of safety laws may lead to prosecution under the Psychoactive Substances Act 2016 or the Misuse of Drugs Act 1971.

Contracts & Orders

Order Acceptance & Binding Agreement
All orders are subject to product availability. By confirming your order, you enter into a legally binding contract with us for the purchase of goods. This contract is fulfilled upon shipment of the products to you after payment is received.

Age Verification Process
For age-restricted products (e.g., cream chargers):

• You must click the “Order Confirm” button to affirm you are 18+ years old

• By confirming, you consent to age verification checks

• We reserve the right to refuse sale if we reasonably suspect you are underage

• You will receive automatic email confirmation upon order placement

Order Review Process
All orders undergo internal review by our Customer Service Order Analysis Team:

• Some orders may be placed on temporary hold (up to 72 hours) for additional verification

• We are not liable for delays or inconveniences caused by this review process

• For cream charger-specific policies, refer to Clause 12

Resale Restrictions
Purchasing from us does not grant resale or distribution rights:

• We may cancel any order suspected of being for resale

• Wholesale inquiries must be made directly through our official channels

• Violation of these terms may result in contract termination

Our Rights
We reserve the right to:

• Cancel orders that violate our terms and conditions

• Refuse service to anyone attempting to circumvent our policies

• Modify order limits or purchasing privileges at our discretion

Payment Terms & Conditions

Payment Requirements

• Full payment is required before order processing/shipment

• Delayed payments will result in delayed shipments

• International buyers are responsible for all:

  • Customs duties

  • Import taxes

  • Additional local fees (consult your customs office for details)

Accepted Payment Methods

We offer secure payment processing through:

• Visa Debit/Electron

• MasterCard/Maestro

• American Express

By using these payment portals, you agree to both our terms and the processor’s terms of service.

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Important Payment Policies

Currency & Exchange:

• All transactions are processed in GBP (£)

• While we display prices in multiple currencies, conversion rates are determined by:

  • Current market exchange rates

  • Your payment provider’s terms

Fraud Prevention:

• We are not liable for fraudulent transactions resulting from:

  • Failure to follow payment security protocols

  • Issues between your bank and payment processor

• No refunds will be issued for fraudulent orders that have already shipped

Discount Codes:

• Subject to change without notice

• Typically expire after 90 days

• May have restrictions on:

  • Eligible products/brands

  • Maximum order values

  • Usage timeframes

• Code-specific terms override general terms when applicable

• Non-transferable | No cash value | Must remain confidential

Note: Orders not meeting discount terms may be canceled with full refunds issued, even if payment was processed.

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Shipping & Packaging

• Product prices exclude:

  • Insurance

  • Packaging costs

• Shipping fees are calculated based on:

  • Package dimensions

  • Insurance requirements

• Final shipping costs displayed at checkout

Order Returns Policy

Faulty or Incorrect Products

We strive for perfection, but if you receive:

• A defective item

• An incorrect product

• Damaged goods

You must:

1. Notify us within 48 hours of delivery

2. Provide clear photographic evidence

3. For manufacturing defects, invoke warranty within 7 days of discovery

Resolution Process:

• We may require a courier investigation

• Returns must be sent via trackable service (e.g., Royal Mail Registered)

• We’re not responsible for returns until signed for at our facility

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Change of Mind Returns

14-Day Return Window:

• Eligible for most unopened products

• Customer covers return shipping costs

• Contact us first for return authorization

Return Requirements:

• Products must be:

  • In original condition

  • With all packaging/wrapping

  • Including all accessories/manuals

• Nitrous oxide products: Must be unopened in original packaging

• Poorly packaged returns may be refused

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Return Processing

Include in Your Return Package:

• Full name

• Order number & date

• Delivery address

• Reason for return

Refund Details:

• Inspection occurs before approval

• Restocking fees may apply

• Original shipping costs not refunded (except in our error)

• We’re not liable for return shipping damage

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Return Address

Infuso Returns
Rear of 70
Josephine Avenue
London, SW22LA
United Kingdom

Contact: 07469 870049

Customer Responsibilities

1. Order Fulfillment Requirements
You are responsible for:

• Providing complete and accurate information necessary to process your order

• Supplying valid identification documents when required for age-restricted products

• Ensuring all provided details (shipping address, contact information, etc.) are error-free

2. Legal & Customs Compliance
You must:

• Verify that purchased products are legal in your destination country

• Research and pay any applicable:

  • Import duties

  • Customs taxes

  • Local regulatory fees

• Understand that we cannot advise on international legal restrictions

3. Data Accuracy

• False or misleading information may result in:

  • Order cancellation

  • Shipping delays

  • Forfeiture of payments

• You bear all consequences of providing inaccurate details

Data Protection & Privacy Commitment

1. Information Security Measures
We implement industry-standard protocols to safeguard your data:

• All personal information is stored on encrypted, secure servers

• Strict compliance with GDPR and other applicable data protection laws

• Regular security audits of our systems

2. Data Transmission Disclaimer
While we employ robust security measures:

• No internet transmission can be guaranteed 100% secure

• You acknowledge that submitting information is at your own risk

• We cannot assume liability for:

  • Unauthorized access due to factors beyond our control

  • Interception during transmission

3. Your Responsibilities
To help protect your data:

• Ensure your login credentials remain confidential

• Use strong passwords and secure networks when accessing your account

• Notify us immediately of any suspected security breaches

4. Continuous Improvement
We regularly update our:

• Encryption technologies

• Firewall protections

• Security best practices

Infuso Rewards Program Terms

Eligibility & Enrollment

• Requires an active Infuso account

• Points are only accrued when logged in during checkout

• No manual crediting of points for:

  • Past purchases

  • Guest checkouts

  • Unregistered transactions

Point Usage Guidelines

• Non-transferable between accounts or individuals

• No cash value (cannot be redeemed for currency)

• Valid only when these Terms are fully complied with

• Subject to periodic review and potential program changes

Important Limitations

We reserve the right to:

• Adjust point values/redemption rates

• Suspend accounts for policy violations

• Terminate the program with 30 days’ notice

Limitations of Liability

Accuracy of Information

While we strive to maintain accurate website content:

• We do not guarantee the completeness, reliability, or currentness of any information

• All content is provided “as is” without warranties of any kind (express or implied)

• Product descriptions/photos may contain occasional errors

Website Access & Data Security

We are not liable for:

• Temporary or permanent website inaccessibility

• Data loss/corruption during transmission

• Third-party interference with content

• Consequential damages (lost profits, business interruption, etc.)

Legal Compliance

• You remain solely responsible for:

  • Compliance with all applicable laws

  • Any regulatory actions resulting from your use of products

  • Unauthorized resale or misuse of goods

Exceptions

These limitations do not affect:

• Your statutory consumer rights

• Our liability for:

  • Death/personal injury caused by our negligence

  • Fraud/fraudulent misrepresentation

  • Any liability that cannot be excluded by law

General Terms & Conditions

Agreement Basis

These Terms constitute the entire agreement between you and Infuso, superseding all prior representations or understandings. By using our services, you confirm:

• You have not relied on any claims outside these Terms

• No recourse exists for any pre-contractual statements

• Your statutory legal rights remain unaffected

User Obligations

You agree to:

• Use the website lawfully at all times

• Comply with all applicable laws and regulations

• Accept that prohibited activities may result in immediate termination of service

Severability & Enforcement

• If any provision is found invalid or unenforceable:

  • The remainder of the Terms stay fully effective

  • The invalid provision will be modified to the minimum extent needed to make it valid

• Our failure to enforce any right does not waive future enforcement

Governing Law & Jurisdiction

• These Terms are governed by English law

• Any disputes will be resolved exclusively in the courts of England and Wales

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